Terms & Conditions
- Tariffs/Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid service
- No installation charges are applicable on Raze Networks Pvt Ltd..
- GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges.
- The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
- The Company at any time, shall reserve the right to modify/withdraw this T&C including but limited to tariff plans and display the same on its website without notice to the customer and such posting will be deemed to have been read by the customer.
- Any one-time charges paid to Raze Networks Pvt Ltd. Regional Partners at the time of installation are non-refundable.
- The company may extend a refund to the user only for his first payment in case of no-feasibility for building a new connection to the requested address.
- Interest-free security deposit to be refunded only online and not cash, after the return of assets in the same condition as at the time of receipt. The refund will be processed within 60 working days after acceptance of the Optical Network Unit (ONU) by Raze Networks Pvt Ltd..
- ONU is to be returned to a “person” appointed by Raze Networks Pvt Ltd.. It can be the local cable operator, Raze Networks Pvt Ltd. retail partner or any logistics company appointed by Raze Networks Pvt Ltd. to recover back the ONU from the customer location
- Any fault in ONU is to be replaced by Raze Networks Pvt Ltd. within 5 working days to 48 hours from the time of raising the complaint with Raze Networks Pvt Ltd.
- Refunds are to be processed to the bank account provided at the time of registration or to the bank account/wallet linked to the phone number registered with Raze Networks Pvt Ltd.. No other bank account is to be used for refunds. Cash and cheques are not to be used for customer refunds.
- The ONU devices provided by Raze Networks Pvt Ltd. either against a security deposit or as a bundled plan will remain the property of Raze Networks Pvt Ltd. Broadband Pvt Ltd at all times and the company reserves the right to take it back in case the connection is terminated, surrendered or inactive
- The speed committed under a plan is till the LAN port. Wi-Fi Speed is subject to the customer premise’s in-house coverage & customer premises device performance.
- The Company shall reserve the right to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same on its website without notice to the Customer and such posting will be deemed to have been read by the Customer.
- The basis for the selection of winners under any promotional campaign held by Raze Networks Pvt Ltd. is at the Company’s sole discretion
- All product and company names are trademarks ™ or registered® trademarks of their respective holders.
- By submitting your information and/or contacting us through any medium like a phone call, social networking channels, website, etc, you agree to receive any promotional messages, or material and be contacted by Raze Networks Pvt Ltd. or their sub-vendors.
- All mentioned plans are subject to change or discontinuation without prior information.
- Not all the offered prices are available on renewal. Also, prices may differ at each location.
- The mentioned prices are on monthly basis.
- Prices as mentioned are exclusive of taxes.
- Promo plans or introductory offer plans are for a limited period and may be withdrawn without any prior information. These are not available on renewal and are one-time onboarding plans.
- The OTT Bundle is available on the 400Mbps multi-month plans only and Raze Networks Pvt Ltd. shall reserve every right at all times to revise/change it without assigning any reason thereof.
- Raze Networks Pvt Ltd. shall not charge for additional security deposits for the ONU in all cities/States/DOT Circle except Mumbai on specific Fiber (FTTH) plans offered by Raze Networks Pvt Ltd.. Raze Networks Pvt Ltd. shall reserve the right at all times to revise/change/cancel without assigning any reason thereof.
- There may be plans available for consumers facing collaterals that might have additional GST charges.
- Any misuse/fraudulent use/unauthorized telemarketing and commercial use of the Broadband connectivity by the subscriber, Raze Networks Pvt Ltd. reserves its right to discontinue the connection altogether for any set of Subscriber/s as Raze Networks Pvt Ltd. may deem fit. These Terms and Conditions shall constitute an agreement between Raze Networks Pvt Ltd. and each customer and by subscribing to the above plans, you accept the same as binding upon you.
- By clicking the check box, you agree to receive promotional messages on Whatsapp from Raze Networks Pvt Ltd.